Pharmacy Tech Support / Call Center Rep (Remote Work from Home) Job at IQVIA, Portland, OR

  • IQVIA
  • Portland, OR

Job Description

This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.

Responsibilities

  • Handle customer requests via phone, email, fax regarding payment assistance programs
  • Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
  • Troubleshoot and resolve submission rejections and cardholding issues
  • Document resolution information and escalate unresolved cases to appropriate departments
  • Suggest operational improvements to management based on customer interactions

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience
  • HIPAA certification
  • Call center experience, 3+ years preferred
  • Medical claim processing experience (preferred)
  • Bilingual English/Spanish capability (preferred)

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work, Work from home

Similar Jobs

Bianchi Electric, a MasTec Company

Gas Directional Drill Operator/ Locator Job at Bianchi Electric, a MasTec Company

 ...Gas Directional Drill Operator/Locator MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems... 

The Budd Group

School Custodians Job at The Budd Group

 ...School CustodianLove your community? Help us create a safe, clean space for Hart County students to learn and grow!Pay: $14.00/hrBenefits...  ...succeed!What You'll Do / Key ResponsibilitiesAs a School Custodian, you are the backbone of the campus! Your daily custodial duties... 

Snelling

Meat Butcher Job at Snelling

 ...workflow. Adhere to all safety, hygiene, and company policies at all times. Qualifications: Previous experience in meat cutting, butchering, or food processing preferred (willing to train the right candidate). Ability to work in cold environments (35-45F) and stand... 

IMI Industrial Services Group

Pipe Welder Job at IMI Industrial Services Group

Job Description Job Description About Us IMI Industrial Services Group is a full service, total solutions, industrial contactor. We deliver quality projects from concept to commission, and handle every aspect of in-house improvements, retooling, plant installations...

AppleOne Employment Services

REMOTE Staff Accountant (TEMP) Job at AppleOne Employment Services

 ...TEMPORARY Staff Accountant REMOTE $46/hour Fully Remote (Preference for candidates located in NJ or PA and within commuting distance for occasional meetings)37.5 Hours/Week | Monday-Friday Temporary Assignment: October 26, 2026 - December 18, 2026 We are...