Job Description

Patient Representative - 4813

Beit Paley Center for Mental Health Services is seeking a motivated, detail-oriented individual with excellent customer service skills to support the office staff in our Outpatient Clinic.

Responsibilities:

• Greet patients and visitors and respond to inquiries while providing exceptional customer service
• Assist patients with office-specific registration processes, including kiosk and computer-based registration as needed
• Accurately enter and update patient demographic and insurance information in the electronic medical record (EMR) system for billing, tracking, and documentation purposes
• Schedule and reschedule patient appointments efficiently in accordance with department and practice guidelines
• Collect, post, and reconcile patient payments accurately
• Answer incoming phone calls and respond to patient inquiries promptly; appropriately triage calls and refer to providers when necessary
• Respond to patient messages within the EMR inbox in a timely and professional manner
• Complete EMR work items, including patient follow-ups, pre-registrations, referrals, insurance authorizations, and other administrative tasks as needed
• Scan and upload patient records into the EMR system
• Process faxes, incoming mail, and required paperwork
• Perform daily office closing procedures and reconciliation as required
• Maintain compliance with all federal regulations and organizational privacy policies, including HIPAA
• Perform additional administrative and clerical duties consistent with the needs of the office

Schedule & Location:

• 32 hours per week
• Primary work location: Middletown office
• Coverage at the Old Saybrook office as needed
• Schedule:
• Monday 7 am-5:30 pm
• Tuesday 7:30 am-7:30 pm
• Wednesday 7 am-5:30 pm

Minimum Qualifications:

• Experience with medical terminology
• Basic computer proficiency (Google Workspace required; EPIC experience a plus)
• Strong organizational skills with the ability to prioritize and multitask effectively
• Excellent verbal and written communication skills

Comprehensive Benefits Offered:

• Competitive and affordable benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief through Fiducius
• Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health:

The Smarter Choice for your Career! Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

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