Job Description

Job Description

Job Description

This is a 4 week class running Wednesday November 4th thru Saturday November 28th.  Class is 10:00AM - 4:00PM Tuesday thru Saturday.

Table Games Academy : 

The table games dealer school is designed to provide qualified applicants with the skills necessary to embark on a career in the gaming industry and, upon graduation, the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. Completion of the course does not guarantee employment.  Gaining entry into the program does not guarantee a position with JACK Cleveland Casino. 

The 4 week JACK Academy will be held in the JACK Table Games Training Center which is located in the JACK Cleveland Casino. The Dealer Academy will offer classes running Tuesday thru Saturday.  All classes are free of charge and taught by experienced, licensed and dedicated instructors who will professionally prepare students to enter the fast-paced casino industry. Enrollees who successfully complete the course will be provided the opportunity to audition for positions at JACK Cleveland Casino. 

All Classes are held in the Table Games Training Center, located inside JACK Cleveland Casino.  The class will run from 10:00AM - 4:00PM Tuesday thru Saturday.

Role Responsibilities Of The Table Games Academy : 

• Participants must be 21 years of age.
• Parking is free to all candidates who participate in the class.
• Interviews and basic math tests will be administered prior to dealer school registration.
• The class will run from 10:00AM - 4:00PM Tuesday thru Saturday.
• If offered a position, acceptance of conditional considerations will apply. 

Essential Functions Of A Table Games Dealer: 

• Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
• Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
• Safeguard casino assets.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Support and maintain JACK courtesy guidelines at all times.
• Promote outstanding guest relations.
• Perform other duties as assigned.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities: 

• Must be able to work independently.
• Excellent customer service skills are essential
• Must be able to perform basic math quickly
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Must enjoy entertaining and communicating with the public
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English 

Education & Experience Requirements:

• High school diploma or equivalent is required.
• Must be 21 years of age.

License Requirements:

• Ability to obtain a Gaming Occupational License within the State of Ohio
• JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

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